Contact us

In the app (fastest)

Open Settings → Help & support, pick a category — General, Technical, Billing, Account or Safety — and describe the problem. You get a tracked ticket you can follow inside the app, already attached to your account, so we do not have to verify you first.

By email

Write to contact@flipns.com from the email address on your account, or include the phone number you sign in with. Add screenshots, the listing link and the approximate time of the problem — it usually removes a whole round trip. Our team responds during support operating hours (10:00 AM – 5:00 PM IST, Monday to Friday).

• Report a listing, message or user — use the report option in the app; it captures the exact target. See the Safety Centre.
• Refunds and billing — see the Cancellation & Refund Policy.
• Delete your account — in-app and no-login routes are on the account deletion page.
• Privacy and data rights — write to contact@flipns.com, or read the Privacy Policy.
• Intellectual property complaints — write to the Grievance Officer with the work concerned, the URL on Flipns, and a statement of good-faith belief that the use is unauthorised.
• Law enforcement and legal notices — send to the Grievance Officer at the registered address above.

Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Grievances are acknowledged within 24 hours and resolved within 15 days of receipt. If you are not satisfied with the outcome of a data-protection grievance, you may escalate it to the Data Protection Board of India.